Each event will include information about cancellation and refund policy. The Couples Center agrees that if a course is cancelled the student will receive 100% refund of tuition. Course registration signifies agreement with the terms of the cancellation policy.
ADA and Other Accommodation Requests
Facilities and programs are accessible to persons with disabilities. If you have a special need and plan to attend the workshop, please contact The Couples Center Office at: email@example.com or call (415)-322-0417.
Please allow as much advance notice as possible to ensure we have ample opportunity to meet your needs.
If a request is made, The Couples Center’s Operations Manager will contact you within 48 hours to acknowledge the receipt of the request. An interview may be offered at that time depending on the nature of the request. The Couples Center Director will propose specific solutions or action steps within 5 business days of the acknowledgement of the request.
If a request is made less than 48 hours prior to the start of a course, The Couples Center will make all possible efforts to meet the requests of the participant. If an acceptable solution is not possible in that time frame, alternative accommodations will be explored, including transferring to another coursed or date without the administrative fee, or full refund for the course.
Complaint and Grievance Procedures
The Couples Center is fully committed to conducting all activities in strict compliance with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the The Couples Center’s Director, Gal Szekely, MFT.
While The Couples Center strives to assure fair treatment for all participants and attempts to anticipate problems, there might be occasional issues that come to the attention of the training/workshop staff that might require intervention and/or action on the part of the staff. This procedural description serves as a guideline for handling such grievances.
Participants are encouraged to voice any complaints or grievance they may have to the office administrator. When a participant expresses a complaint/grievance The Couples Center Director will contact him/her/them by phone (or email) to initiate a dialogue about the complaint or grievance within 48 hours. The participant and The Couples Center Director will discuss the issue to come to a mutually satisfactory resolution. If necessary, a face-to-face meeting will be schedule.
If no clear resolution can be reached in the initial dialogue, or if the participant wishes to file a “formal grievance” he/she/they will be is informed about the policies and procedures and instructed how to file a formal written grievance.
The participant will be instructed to submit the grievance via email to firstname.lastname@example.org or mail it to The Couples Center, 870 Market St. Suite 907, San Francisco, CA. 94102. In a written grievance, the participant will be instructed to communicate his/her/their concerns in detail, including a description of what happened, as well as the remedy they are seeking. In addition to the participant’s name and date of the complaint, the program administrator will document details of what efforts were made to resolve the complaint, including what was said during the initial meeting to resolve the issue. The Couples Center’s Director, will review the complaint and respond to it in writing. All efforts will be made to respond to all grievances in a reasonable, ethical and timely manner.
The Couples Center has established a deadline of 45 calendar days for resolving formal complaints and grievances. Oral complaints that are successfully resolved within the initial meeting are not recorded. Formal grievances and processes, as well as resolutions, will be documented and stored in a “grievance” files with the course material for a minimum of 10 years. The Couples Center Director in the annual report and any subsequent renewal application shall report all formal grievances to the California Association of Marriage and Family Therapists (CAMFT).
Complaints and grievances will include but not be limited to:
- Refund requests
- Complaints about course content
- Complaints about facilities
- Complaints about non-receipt of certificates
- Complaints about miscellaneous occurrences